Clients and families
For a single appointment or a recurring care schedule, contact Merit Care about ambulatory or wheelchair transportation. Call if you need help planning the return or additional stops.
Contact Merit Care · Baltimore, Maryland
Tell us about the day.
We’ll help plan the ride.
Contact Merit Care for self-pay healthcare transportation, recurring appointment schedules, or a route that needs review. Families and care coordinators can speak with our team before arranging transportation.
Ambulatory & wheelchairSingle trips & recurring plans90 minutes at the destination included
Choose your next step
A conversation for the
transportation you need.
Choose the path that fits the appointment. Transportation is reviewed before pickup arrangements are confirmed.
Facilities and care coordinators
For discharge coordination, a treatment schedule, or transportation arranged on a client’s behalf, contact Merit Care to review the route, appointment arrival time, mobility needs, and designated contact.
Prepare for the conversation
A clear plan starts
with the trip details.
Share the pickup, appointment, and return arrangements so Merit Care can review the whole journey.
Please do not send medical records or a diagnosis by email. We need transportation details and mobility requirements to review your request.
Pickup and destination
Provide the street addresses, facility name, and any access instructions.
Appointment and mobility
Share the appointment arrival time separately from pickup time, and tell us whether the client is ambulatory or uses a wheelchair.
Return, stops, and waiting
Share your return preference. If you’d like an extra stop or additional waiting time, we can help plan those arrangements.
Review and confirmation
Merit Care reviews availability, the route, and applicable charges before confirming transportation.
Plan your transportation
Plan your ride.
Make room for your day.
Choose ambulatory or wheelchair transportation, then share your pickup, appointment, and return plans.
If you’d like an extra stop or additional waiting time, those arrangements can be planned when you book.
Choose the options that fit your day and review your selections before completing your request.
Before you book
The first 10 miles are included, measured from Merit Care’s business location. Standard mileage charges apply starting at mile 11. We review your route and vehicle availability, then confirm any additional mileage charge separately. Payment for additional mileage is due within 24 hours after trip capacity is confirmed.
Wheelchair planning: If the combined weight of the rider and wheelchair exceeds 250 pounds, please call before booking to discuss your transportation needs. Bariatric transportation is not currently available.
Private-pay transportation. Medicaid and insurance are not accepted at this time.
Start your round-trip request
Merit Care reviews availability, the route, and pickup arrangements before confirming transportation.
Recurring appointments? View 3-, 6-, and 9-trip plans →
Call or email Merit Care to plan a single appointment or recurring care schedule around your transportation needs.
For healthcare facilities
Share your organization’s transportation needs for recurring appointments or discharge planning.